Troubleshooting Issues Related to Project and User Management

Issues Related to Project Management

Issue 1: Unable to Create a New Project

Possible Causes:

• Missing required fields in the project creation form.
• Insufficient permissions for the user account.
• System or network issues preventing submission.

Solution:

1. Ensure all mandatory fields, such as Project Name and Audit Trails, are filled out.
2. Verify that your user account has the appropriate admin privileges to create projects.
3. Check for any error messages displayed upon submission and resolve them.
4. If issues persist, refresh the page or try logging out and back in.

Issue 2: Project Not Updating

Possible Causes:

• Changes might not be saved due to a timeout.
• Network issues could disrupt the saving process.
• User lacks proper permissions.

Solution:

1. Confirm that you clicked the "Update" button after making changes.
2. Ensure a stable internet connection when saving updates.
3. Check your permissions; only users with admin access can modify project details.
4. If necessary, log out and log back in, then attempt to update the project again.

Issue 3: Error in Adding Plugins to a Project

Possible Causes:

• Compatibility issues with the selected plugins.
• Missing plugin dependencies.

Solution:

1. Verify that the selected plugins are compatible with the project type.
2. Check for any prerequisites or dependencies required for the plugins.
3. If the issue persists, consult Opkey documentation or support for plugin compatibility.

Issues in User Management Section

Issue 1: Unable to Add Users to a Project

Possible Causes:

• User email not found in the system.
• Insufficient permissions for the user adding the new user.

Solution:

1. Ensure the email address being added is registered in Opkey. If not, invite the user first.
2. Verify that your account has the necessary admin privileges to add users to projects.
3. If issues continue, refresh the user list or log out and log back in.

Issue 2: User Not Removed from a Project

Possible Causes:

• Changes not saved properly.
• Network connectivity issues during the removal process.

Solution:

1. After clicking the cross button to remove a user, ensure to click the "Update" button to save changes.
2. Check your internet connection; if it's unstable, try again later.
3. If the user still appears, refresh the project page to confirm removal.

Issue 3: Users Not Displaying in the User List

Possible Causes:

• Filters may be applied incorrectly.
• User account issues or permissions.

Solution:

1. Check if any filters are set that might hide users; reset the filters to see all users.
2. Confirm that the user accounts are active and correctly configured.
3. If the problem persists, verify your permissions; some user accounts may not be visible depending on your access level.