Our support team is always ready to help our customers. To streamline communication and keep track of customer needs, we use a support ticket logging system. Every support ticket is important to us and helps us collect data to improve our product and offering.

Through Opkey's Support Portal

You can access Opkey's support portal through this link: https://customerhub.opkey.com/

How to log an Opkey support ticket?

If you don't have a registered account on Opkey's Support Portal, you can create one through this link: https://customerhub.opkey.com/support/signup

You can easily log a support ticket by following the given steps:

Log into the Opkey Support Portal (https://customerhub.opkey.com/support/home)

Navigate to the Tickets page (https://customerhub.opkey.com/support/tickets/new

Currently, you don't have any tickets pending or open.

Click on the "Raise a Ticket" button to log a new ticket.

A new page opens to submit a ticket.

Enter the Requester email ID, Subject, enter Description, attach file and

Click on Submit.

Your ticket has been logged. Refer the image below.

Through Emailing Opkey Support

If users need support, they can also email Opkey's support group at directly at support@opkey.com, and a ticket and ticket number will be created automatically. An email with the ticket link will also be automatically sent from the portal, once the email is received.

How to view the status of tickets

Log in to the Opkey Support Portal (https://customerhub.opkey.com/support/home)

Navigate to the Tickets page (https://customerhub.opkey.com/support/tickets)

From here, you can view the status of your logged Opkey support ticket.

If you want to reply to Opkey's support team about a ticket, just click 'Reply' on the ticket. You can also close the ticket or add someone else to monitor it.

You can export logged ticket(s) from here in your desired format.

Note – If you are an admin, you can view all the tickets raised by your company domain email.